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Everything you need to move money between your Nagad or Rocket wallet and your 99mm account sits in one place — the cashier section you reach from any signed-in screen. Availability depends on your local law and eligible region.
Opening the cashier from your signed-in account page is where the deposit path starts. We keep the steps short because most of you are on mobile — a few taps from your Nagad or Rocket app is all it takes. Select the wallet that matches the account you actually use, enter the amount the cashier screen asks for, and confirm through whatever your wallet requires. The balance update shows in your 99mm account area once the transfer clears on the wallet side.
Tap the account icon from any signed-in screen and select the deposit option shown in your account area.
Pick Nagad, Rocket or bKash from the payment list. Use the wallet that belongs to your registered mobile number.
Type the amount into the field shown. Follow the minimum and maximum figures displayed on screen — we do not publish fixed limits here.
Authorise through your wallet app. Once the wallet side clears, your 99mm account balance reflects the deposited amount.
When you want to pull winnings back to your Nagad or Rocket wallet, head to the withdrawal section inside your account. The process mirrors the deposit path but moves in reverse — you select the payout destination, confirm the amount, and let the system do the matching. One thing worth noting: the wallet you withdraw to should be the same one you deposited from. That ownership check is standard, and our team will flag any mismatch during review.
From your signed-in account, navigate to the withdrawal tab visible in the cashier area.
Choose Nagad, Rocket or bKash. The destination must match the wallet tied to your account registration.
Input the amount within the range shown on screen. Check your available balance before confirming.
Submit the request and monitor its status in your account history. Keep the reference number if you need to contact support.
Before a withdrawal is released, your account may need to pass a verification check. What that involves depends entirely on the fields and instructions shown inside your own account area — we do not publish a fixed document list here because requirements can differ based on how your account was set up and what the review team sees. The general path is straightforward: follow the prompts shown in your account, submit whatever the screen asks for, and wait for the status to update.
Log in and look for any verification notice in the account area. Only follow the fields and instructions actually displayed there.
Upload or enter only what the screen requests. Do not add extra documents unless the review team specifically asks for them.
Your account area shows a status label for the verification request. Check back there before assuming something went wrong.
If the status does not move and you have followed all on-screen instructions, reach out through our published support route with your account reference.
Your account cashier connects to the mobile wallets and bank routes that Bangladesh members already use. Nagad and Rocket are the two wallets we have verified for the deposit and withdrawal path — if you use either, the cashier recognises them without extra steps. bKash is also available in the payment list. Bank Transfer appears as an option for members whose preferred route is a direct account-to-bank move rather than a mobile wallet. Every method shown in the cashier is the authoritative list; what is visible there at sign-in is what is active for your account region. We do not list payment methods that have not been confirmed for your region.
Verified mobile wallet deposit and withdrawal path.
Verified mobile wallet for two-way account transfers.
Available in the cashier payment list for deposits.
Direct account-to-bank route for eligible members.
Every deposit or withdrawal you make generates two records: one on the wallet side — inside your Nagad, Rocket or bKash transaction history — and one inside your 99mm account history page. When both show a completed or credited status and the amounts match, the transfer is settled. The place where mismatches usually surface is timing: the wallet may mark a transfer as sent before the account side posts a received status. Keeping both references handy is the simplest way to resolve any confusion quickly, and our support team will ask for the wallet-side reference number as their first piece of evidence.
Every Nagad, Rocket or bKash transaction generates a unique reference. Screenshot it or note it down at the moment of transfer — this is what support will ask for first.
Your 99mm account history uses status labels such as pending, processing and completed. A completed label on both sides means the transfer is fully settled.
The history tab inside your signed-in account lists every deposit and withdrawal with its date, amount and current status. Use this before contacting support to check whether the record is already there.
Hold onto the wallet screenshot, the transaction date and the account reference until both sides show a completed status. If you raise a query, attach these details directly to your support message.
Security on the 99mm banking side comes down to four practical layers that you can verify without trusting any marketing claim. Each one is something you can check or act on yourself — from confirming you are on the right domain before entering any credentials, to making sure the wallet you withdraw to is registered under your own name. The support route exists precisely for moments when something does not match what you expect, and it is a faster resolution path than waiting and hoping a pending status clears on its own.
Before entering account credentials or initiating a payment, confirm the URL shows 99mm. Bookmark the address directly rather than following links from messages or third-party sites you did not seek out yourself.
Your withdrawal destination must be a wallet registered to you personally. A Nagad or Rocket number linked to a different name will trigger a review, and the request will not be released until the ownership is confirmed.
When a verification notice appears in your account, follow only the prompts shown there. Do not share account passwords or OTP codes with anyone claiming to be support — our team will never ask for those.
If a transaction behaves unexpectedly, contact support through the channel listed in your account area. Provide your account reference and the wallet-side transaction number. That combination resolves most cases without further delay.
Common questions from members about deposits, withdrawals, verification and what to do when a transaction does not move as expected.
Nagad and Rocket are the two verified deposit wallets. bKash is also listed in the cashier. Use the wallet registered to your own mobile number — mismatched ownership can hold up a transaction at the review stage.
The wallet side and the account side update at slightly different moments. Check your 99mm account history page first. If the status there shows pending and it does not change, contact support with your Nagad transaction reference number.
The withdrawal destination should match the wallet you used to deposit. Sending to a different wallet or a wallet not registered in your name will trigger a review, and the request will pause until ownership is verified.
We do not publish a fixed document list because requirements depend on what the review team sees in your account. Follow only the prompts shown in your own account area. If the status does not move, contact support with your account reference.
The cashier screen displays the minimum and maximum amounts for each payment method at the time you transact. We do not publish fixed figures here because they can be adjusted. Check the amounts shown on screen before confirming.
Check your account history page for the current status label. If it shows pending and you have already completed any verification steps displayed, contact support through the channel in your account area. Bring your withdrawal reference number and the date of the request.