Casino / Sports
These Terms & Conditions set out the rules that apply when you access 99mm, use your account, or move funds through Nagad or Rocket. Availability depends on your local law and eligible region — read this page before you take any action on the platform.
By opening an account on 99mm and proceeding past the registration screen, you confirm that you have read, understood and accepted every clause in this document. These Terms apply each time you log in, each time you submit a wallet transaction through Nagad or Rocket, and each time you access any section of the site — including the lobby, your transaction history and any promotional notice we publish. We may revise these Terms at any time. When we do, the updated version replaces the previous one immediately upon publication. Continued use of your account after a revision constitutes acceptance of the new Terms. We do not send individual revision notices, so checking this page periodically is your responsibility. Access to 99mm is subject to local law in Bangladesh and to our own eligibility criteria. If you are accessing the platform from a region where online wagering services are restricted, you do so at your own risk. We do not represent that access is lawful in every jurisdiction. Transactions recorded against your account — whether funded through Nagad, Rocket or another accepted method — fall under these Terms from the moment the request is submitted, regardless of how the final settlement resolves.
Not every action you take on or near 99mm is governed by the same rules. Understanding where this policy applies — and where it stops — helps you know which terms to read before you act.
Login sessions, password resets and account-detail changes are fully within scope. Any action taken under your credentials is treated as authorised by you, whether or not you initiated it personally.
Deposits and withdrawals processed through Nagad or Rocket fall under these Terms from the moment you submit the request. Transaction records visible in your account history are the reference point for any dispute.
Game lobbies, promotional notices and editorial content published on 99mm are covered by these Terms. Access to specific content may vary depending on your eligible region and the local law that applies to you.
External payment platforms, game studios and any third-party links accessible from our site operate under their own terms. We do not control those terms and cannot be held responsible for how those services behave.
These Terms are not just obligations — they also describe what you can do. Your account gives you a structured path for reviewing your own records, correcting information and raising questions through published support routes. If you believe a transaction record in your account history does not match the amount you submitted via Nagad or Rocket, you can flag it directly through the support channel listed on the Contact page. We review each case against the transaction log on file. If account details such as your registered mobile number or email address are out of date, you can request a correction by contacting support and following the verification steps shown in your account settings. We do not amend account records without identity confirmation. For any question about how a specific clause in these Terms applies to your situation, our support team is the right place to start — not forum posts or third-party sites, which may carry outdated or inaccurate readings of our policy.
Open your account history to see a date-stamped log of every Nagad or Rocket transaction. This record is the reference point we use if a query is raised.
Contact support to update your registered mobile number, email or other information. Verification is required before any change is applied.
If a clause is unclear, send your question through the support channel. Quoting the specific section makes it easier for the team to give you an accurate answer.
You may request closure of your account at any time through support. Pending transactions must settle before closure is finalised, and remaining wallet balances are handled per the process shown at that stage.
If something in these Terms needs clarification — or if you want to raise a question about your account, a Nagad transaction or a Rocket payment record — use the contact routes published on our site. We do not operate a phone line. Written contact keeps a clear record for both sides.
The live chat widget is visible on the site when support is available. Use it to ask about a specific clause, a transaction discrepancy or an account detail question. Keep your account ID ready.
Send a written query to the support email address listed on our Contact page. Include the relevant section of these Terms and your account reference so the team can respond with a specific, accurate answer.
The Help Centre on site covers common terms questions, including what happens to your account during a dispute and how transaction records are used in a review. Check it before raising a ticket.
Your account data and transaction records are stored to support account operations and to resolve any dispute you raise under these Terms. We do not share your personal account data with third parties except where required by the payment process — for example, when a Nagad or Rocket transaction is routed through the relevant payment network — or where applicable law requires disclosure.
Transaction logs, login records and account-detail changes are retained for as long as your account remains active and for a period after closure. The exact retention period follows the requirements of the applicable rules in your eligible region.
We use cookies to keep your session active, remember your login state and understand how you navigate the site. You can adjust cookie settings in your browser, but some account functions may not work correctly without session cookies enabled.
You are responsible for keeping your login credentials private. If you suspect your account has been accessed without your permission, contact support immediately using the live chat or email route. We act on security reports as a priority.
We do not accept individual requests to alter these Terms on a per-account basis. If you believe a clause is being applied incorrectly to your account, raise it through support with the relevant transaction reference and we will review it against the published Terms.
Real questions about how these Terms apply to your account, your wallet transactions and your rights as someone who uses 99mm.
Yes. Every transaction you submit through Nagad or Rocket — whether a deposit or a withdrawal request — falls under these Terms from the moment you confirm it. The transaction record in your account history is the reference point we use if any question arises about that transaction.
The updated Terms take effect immediately upon publication. If you continue using your account after a revision, that continued use counts as acceptance. We recommend checking this page periodically. We do not send individual alerts when a revision is published.
Access depends on local law and your eligible region. These Terms do not represent that the service is lawful in every location. If you access 99mm from a region where such services are restricted under local law, you do so at your own risk and responsibility.
Open your account transaction history first and note the date, amount and reference shown there. Then contact support via live chat or email, quoting that reference. We compare your query against the transaction log on file and respond with a specific finding, not a general answer.
Contact support through the email or live chat route. You will need to verify your identity using the steps shown in your account settings before we apply any change. We do not amend account records without that confirmation step being completed.
These Terms cover your use of 99mm and the account services we provide. Game studios such as Habanero and PG Soft supply game content to the lobby and operate under their own terms. Any question about a specific game's behaviour should be raised through our support team, who can escalate if needed.