99mm Privacy Policy: What We Collect and How We Use It
At 99mm, your account data belongs to your account — we are clear about what we collect, why we hold it and how you can act on it. This policy covers every interaction tied to your 99mm account, including wallet activity logged against Nagad or Rocket transactions, and applies subject to your local law and eligible region.
Account data transparency
Nagad and Rocket transaction records
Your right to review and correct
Policy contact route available
POLICY POSTURE
How 99mm Handles Your Personal Information
We collect the information you provide when you open an account — your name, contact details and the wallet identifiers you register for payment purposes, such as a Nagad mobile number or a Rocket account reference. We also collect session data: device type, browser identifiers, pages visited and actions taken inside the account area. This technical data helps us keep the account functional and detect irregular access patterns. We do not sell your personal information to third parties. Where we share data — for example with payment processors who handle Nagad or Rocket transfers — we share only what is required to complete the transaction or verify the account. Those processors operate under contractual data-handling obligations that mirror the standard we hold ourselves to. Retention periods depend on the type of data. Transaction records tied to wallet activity are kept for as long as the account remains active and for a reasonable period after closure, consistent with financial record obligations. You can request a summary of what we hold. Access to and use of this service depends on your local law and the eligible regions we operate in at the time of your request.
Nagad wallet identifier
Rocket account reference
Session and device data
Transaction record retention
Third-party processor obligations
POLICY SCOPE DEFINED
What Falls Inside and Outside This Policy
This policy applies directly to data we collect and hold through the 99mm account system. It does not extend to third-party websites linked from our pages, and it does not override the terms of any external payment processor you reach when completing a Nagad or Rocket transfer. Understanding the boundary helps you know exactly who is responsible for which data at each point.
Account Access Data
Login credentials, session tokens and device identifiers collected when you sign in to your 99mm account fall squarely inside this policy. We control how this data is stored and for how long.
Wallet Transaction Records
Records of deposits and withdrawals processed via Nagad or Rocket appear in your 99mm account history. The data held on our side is covered here; the copy held by the payment processor is governed by that processor's own policy.
Site Content and Cookies
Cookies and similar tracking tools we place on your browser to keep you logged in, remember preferences and analyse page performance are covered by this policy. You can adjust cookie settings through your browser.
Third-Party Services
External links, game studio interfaces and payment gateway pages sit outside our policy boundary. Once you leave the 99mm account environment, the data practices of those third parties apply. We encourage you to read their policies separately.
ACTIONS YOU CAN TAKE
Your Practical Rights Under This Policy
You have real, actionable choices about the data tied to your 99mm account. The starting point is your account profile page, where you can review the contact details and wallet references we hold — including the Nagad or Rocket number you registered with. If any detail is incorrect, you can update it directly from the profile fields or ask our support team to correct a record you cannot edit yourself. Beyond reviewing and correcting, you can submit a written request to ask what personal data we hold, ask us to delete data where we have no continuing legal or operational reason to keep it, or raise a concern about how we have handled your information. We aim to acknowledge each request and tell you the next step. Response timelines depend on the complexity of your request and the requirements that apply in your eligible region. Eligibility to exercise these rights depends on your local law.
Review Your Records
Open your account profile to see the contact details, wallet identifiers and session history we hold. This is the fastest way to check what data is currently on file.
Correct Account Details
Edit your registered email, mobile number or wallet reference directly in the profile section. If a field is locked, contact support with the correction you need and we will process it.
Raise a Data Question
Submit a written request through our support route to ask what we hold, request deletion or flag a concern. We acknowledge requests and outline the next step as promptly as we are able.
Request Data Deletion
Where we have no ongoing legal or account obligation requiring us to retain your data, you can request that we delete it. We will confirm the outcome or explain any constraint that prevents immediate deletion.
REACH OUR PRIVACY TEAM
How to Contact Us About This Policy
If you have a question about this policy, want to submit a data request or need to flag a concern about your account data, use the contact routes published in your signed-in account area. We do not publish routes here that we cannot consistently staff — every channel listed below is one you can reach from inside your account.
Live Chat
Open the live chat widget from your signed-in account page and select the privacy or account data topic. This is the fastest route for straightforward questions about what data we hold on your account.
Email Support
Send a written data request or correction notice to the email address shown in the Help section of your account. Written requests create a reference trail, which is useful for deletion or correction follow-ups.
Help Centre
The Help Centre inside your account area contains published steps for common privacy actions — reviewing your wallet records, updating contact details and submitting a formal data question. Check there first for self-service options.
HOW WE PROTECT YOUR DATA
Data Handling, Cookies and Account Security
We apply access controls so that only the account functions and internal processes that require your data can reach it. Wallet identifiers tied to Nagad or Rocket are stored in a way that separates them from browsable session logs, reducing the surface area for unauthorised access. Cookie data collected through your browser is used for session management and performance analysis — not for selling audience profiles to advertisers.
Cookies and Tracking
We use session cookies to keep you logged in and functional cookies to remember your preferences. Analytics cookies help us understand which account pages work well. You can disable non-essential cookies through your browser settings at any time.
Account Security Measures
Access to your account data is controlled by login credentials you set. We log access events so that unusual sign-in patterns can be flagged. If you suspect unauthorised access, change your password immediately and contact support.
Data Retention Practice
We keep transaction records — including Nagad and Rocket wallet activity — for as long as your account is active and for a reasonable period after. Profile data you have not updated for an extended period may be reviewed for retention necessity.
Requesting Changes
To update, correct or request deletion of your data, use the profile settings page or contact support in writing. We process each request and respond with the outcome or any applicable constraint based on your eligible region.
PRIVACY QUESTIONS ANSWERED
Frequently Asked Questions About This Policy
These are the questions we hear most often from people reviewing their account data, submitting correction requests or trying to understand what we keep and why.
What personal data does 99mm collect when I open an account?
We collect the details you enter during account registration — name, mobile number, email address and any wallet identifier you add, such as a Nagad or Rocket number. We also collect device and session data when you log in, including your browser type and the pages you visit inside your account.
Is my Nagad or Rocket wallet number stored on 99mm's system?
Yes. The wallet number you register is stored in your account profile and linked to your transaction history on our side. It is held under access controls that limit which internal processes can read it. The copy of transaction data held by the payment processor itself is governed by that processor's own privacy policy.
Can I see all the data 99mm holds on my account?
You can review your profile details and transaction history directly inside your signed-in account. For a fuller picture of all data we hold — beyond what is visible in the account interface — submit a written data request through the email support route shown in your Help section.
How do I correct wrong information on my account?
Open your account profile page and edit the fields directly — most contact details and wallet references can be updated there. If a field is locked or the change you need is not possible through self-service, contact our support team in writing with the correction and they will update the record.
Does 99mm share my data with anyone outside the platform?
We share data with payment processors — such as those handling Nagad or Rocket transfers — only to the extent needed to complete a transaction or verify your account. We do not sell personal data to third-party advertisers. All processors we work with are under contractual data-handling obligations.
How long does 99mm keep my data after I close my account?
Transaction records and account data are kept for a reasonable period after account closure, consistent with the financial record obligations that apply in your eligible region. Once that period passes and there is no ongoing legal reason to retain the data, we remove it from active storage. You can ask us about the specific timeframe that applies to your account.
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