Casino / Sports
These terms set out the rules that govern your use of 99mm and every transaction you make here — including Nagad and Rocket wallet activity linked to your account. Access to this platform and the protections described here depend on your local law and the eligible regions where 99mm operates.
99mm operates under a framework that is shaped by the laws of the regions where we accept accounts. That means your rights and our obligations are not uniform — they shift depending on where you access the platform and what your local law says about online entertainment and payments. We do not make claims about licences we cannot verify here, and we do not overstate what this policy covers. For account holders in Bangladesh, the practical reality is this: any transaction you complete through Nagad or Rocket is recorded in your account history, and that record is the reference point for any dispute you raise with us. We keep transaction data in line with the retention rules that apply to your account region. Your wallet activity — whether it is a Nagad transfer into your account or a Rocket withdrawal — sits inside the scope of this policy from the moment it is confirmed on both ends. If a rule in this policy conflicts with a mandatory provision of your local law, local law takes priority. We do not ask you to waive rights that the law says you keep. Where something is unclear, the support route listed on this page is the right place to ask before you act.
Not everything that touches your experience here falls inside this policy. Understanding the boundaries helps you know where to look when something needs attention — and who is responsible for what.
This policy covers login, identity verification steps and the account status decisions we make. It does not extend to your device or mobile network — those remain your responsibility and subject to your own service provider terms.
Nagad and Rocket payments processed through your 99mm account fall inside this policy once confirmed. Delays or failures that originate inside the wallet provider's own network are governed by that provider's terms, not ours.
Game content, lobby display rules and the odds visible on our sportsbook are covered by our publishing and operational policies. Content accuracy for third-party data feeds — such as live match scores — depends on the supplier, not solely on us.
Links or integrations that take you to an external service fall outside this policy. We do not control or accept responsibility for the terms, data practices or content of any third-party site or app you reach from ours.
Your account gives you a direct line to the data and records that matter most. Transaction history — covering Nagad deposits, Rocket withdrawals and any account adjustments — is visible inside your signed-in account area. You do not need to contact support to see it; it is there when you log in. If a record looks wrong, the right step is to note the transaction reference shown on screen and then raise a query through the support route on this page. Account details such as your registered mobile number and linked wallet identifiers can be updated by following the fields shown in your account settings. Some changes may require verification before they take effect — the screen will tell you what is needed. You do not need to request this in advance; start the change in the interface and complete the steps shown. For anything this policy does not resolve on its own, our support team is the escalation path.
Log in and open your account history to see every confirmed Nagad and Rocket transaction with its reference number, date and status.
Update your registered mobile number or wallet identifier directly in account settings. Follow the verification steps shown on screen to confirm the change.
If a term here is unclear or you believe a decision affecting your account conflicts with this policy, submit a written query through the support contact route listed below.
For disputes not resolved at first contact, ask the support agent to escalate your case. Keep your transaction reference ready — it is the fastest way to move the conversation forward.
If this policy raises a question you cannot resolve through your account area, use one of the routes below. We respond to policy queries through the channels we actually maintain — we do not list routes that are not active.
Open the chat widget from any page while logged in. State your account reference and the policy section your question relates to so the agent can route it correctly.
Send a written query to the support email address shown in your account's help section. Include your registered mobile number and the transaction or account reference you are asking about.
The help section inside your signed-in account lists answers to common policy questions and links to the relevant terms. Check there first before opening a support ticket.
We handle account and transaction data according to the retention and access rules that apply to your eligible region. Here is what that means in practice for your 99mm account.
Account data — including your Nagad and Rocket transaction records — is stored for as long as your account is active and for the retention period required under the rules of your eligible region. We do not sell account data to third parties.
We use session cookies to keep you logged in and to remember your lobby position across pages. You can manage cookie preferences through your browser settings. Disabling certain cookies may affect how account features behave.
Your account is protected by password and, where enabled, mobile verification tied to your registered number. We do not ask for your password via chat or email — any such request should be reported immediately through the support route above.
To request a correction to stored account data or to ask how your information is used, contact support in writing with your account reference. We will confirm receipt and respond within the timeframe shown in our published terms.
These are the questions we see most often from account holders in Bangladesh who want to understand what this policy means for their account, their data and their wallet activity.
Access and the rights described in this policy depend on your local law and whether Bangladesh is an eligible region for your account type. If you are unsure whether you qualify, check the eligibility notice shown during account registration or contact support before proceeding.
Log in to your account and open the transaction history section. Every confirmed Nagad deposit and Rocket withdrawal appears there with a reference number, timestamp and status. That record is the starting point for any dispute or query you raise with us.
Mandatory provisions of your local law take priority. We do not require you to waive rights that local law says you keep. If you believe a specific term conflicts with your local rights, raise it in writing through our support email so we can review it against your account region.
Yes. Go to your account settings and follow the wallet update fields shown there. A verification step may be required before the change takes effect — complete the steps on screen. If the update fails, contact support with your account reference for assistance.
Retention periods depend on the rules that apply to your account's eligible region. Your transaction records remain accessible in your account history while your account is active. For specific retention timelines, submit a written request through the support email listed in your account help section.
Start with the live chat agent, quoting your account reference and the specific transaction or decision in question. If the first response does not resolve it, ask for escalation to the policy review team. Keep a copy of all communication for your own records.